This Privacy Policy explains how FrontNova (“we”, “us”) collects, uses, and protects information when you use our website and services (the “Service”).
1. Information we collect
Account data: name, email, and password (stored hashed) when you create an account.
Business profile: business name, industry, services, hours, service areas, and FAQs you provide to configure your receptionist.
Lead data: information your website visitors share with the chatbot (name, phone, email, service, city, urgency, and conversation transcript).
Usage data: basic analytics such as chat counts used to operate and improve the Service.
2. How we use information
We use information to provide the Service, capture and deliver leads to you, send notifications you enable (email, Slack, CRM), enforce plan limits, and improve our product. We do not sell your personal data.
3. Third-party services
We use trusted processors to deliver features — including AI providers for chat, voice, and video responses, and email/SMTP and webhook services for notifications. These providers process data only to perform services on our behalf.
4. Data retention
We retain account, business, and lead data for as long as your account is active. You may request deletion of your data at any time by contacting us.
5. Security
Passwords are hashed, sessions use secure cookies, and access to lead data is restricted to your account. No method of transmission is 100% secure, but we take reasonable measures to protect your information.
6. Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal data. Contact us to exercise these rights.
7. Contact
Questions about this policy? Email us at privacy@frontnova.ai.